Terms of service
Terms of Service — Zenvia
Overview
Welcome to Zenvia. The terms “we”, “us” and “our” refer to Zenvia. Zenvia operates this website and online store, including all related information, content, features, tools, products, and services (the “Services”), to provide you with a seamless shopping experience.
Zenvia is powered by Shopify, which enables us to provide these Services.
By visiting, using, or purchasing from our store, you agree to be bound by these Terms of Service and our policies, including our Privacy Policy and Refund Policy. If you do not agree, please do not use our Services.
1. Eligibility & Account
By using our Services, you confirm that you are at least the age of majority in your country or have permission from a legal guardian.
You agree to provide accurate, complete, and current information and are responsible for maintaining the confidentiality of your account details.
2. Products & Descriptions
- Product colors and appearance may vary depending on your device
- Product descriptions may change without notice
- We do not guarantee that products will meet individual expectations
- We reserve the right to limit quantities or discontinue products
3. Orders & Acceptance
- Orders are confirmed only after payment is processed
- We reserve the right to accept, decline, or cancel any order
- We may contact you if changes are required
- Orders may not be cancelled once processed
4. Pricing & Payments
- Prices are subject to change without notice
- Prices exclude shipping, taxes, and duties unless stated
- You must provide valid payment details
- We may cancel suspicious or fraudulent orders
5. Shipping & Delivery
Processing Time: 2–5 business days
Delivery Time: 7–12 business days (estimated)
- Items may ship from different warehouses
- Orders may arrive in separate packages
- Delivery times are estimates and not guaranteed
Delays: We are not responsible for delays caused by couriers, customs, or high-demand periods.
Risk & Ownership: Risk transfers to the customer once the order is handed to the courier.
Customs & Duties: Customers are responsible for any applicable import taxes or duties.
6. Returns & Refunds
Returns and refunds are governed by our Refund Policy:
7. Intellectual Property
All website content is owned by Zenvia or its licensors and protected by intellectual property laws. You may not use or reproduce it without permission.
8. Third-Party Services
We are not responsible for third-party content, websites, or services. Use them at your own risk.
9. Shopify Relationship
Zenvia is powered by Shopify; however, all transactions are between you and Zenvia.
10. Privacy
Your data is handled according to our Privacy Policy:
11. User Feedback
You grant us permission to use feedback for business and marketing purposes.
12. Errors & Inaccuracies
We reserve the right to correct errors in pricing, descriptions, or promotions at any time.
13. Prohibited Use
You agree not to use our Services for illegal, fraudulent, or harmful activities.
14. Termination
We may terminate access to our Services if these terms are violated.
15. Disclaimer of Warranties
All services are provided “as is” without guarantees of uninterrupted or error-free use.
16. Limitation of Liability
Zenvia is not liable for indirect damages, loss of profits, or delivery delays.
17. Indemnification
You agree to indemnify Zenvia against claims arising from your misuse of our Services.
18. Force Majeure
We are not responsible for events beyond our control such as natural disasters or supply disruptions.
19. Governing Law
These Terms are governed by the laws of South Africa.
20. Changes to Terms
We may update these Terms at any time.
21. Contact Information
Zenvia
Email: info@zenvia.co.za
Phone: 084 475 5645
Address:
33 Umlaas Street
Aerorand
South Africa