Shipping Policy — Zenvia

At Zenvia, we aim to provide a simple, transparent, and reliable shipping experience from checkout to delivery.

Order Processing

All orders are processed within 2–5 business days after payment has been confirmed. This includes order verification, quality checks, and dispatch preparation.

Estimated Delivery Time

Once shipped, orders typically arrive within 7–12 business days. Delivery times may vary depending on your location, courier operations, and customs processing where applicable.

Shipping Origin

To ensure efficient fulfillment, orders may be shipped from local or international warehouses depending on product availability.

Split Shipments

If your order contains multiple items, they may be shipped separately. You may receive your items in more than one package.

Shipping Charges

Shipping costs are calculated at checkout and displayed before payment is completed. Many of our products qualify for free shipping.

Currency

All prices on our website are listed in USD. Currency conversion fees may apply depending on your payment provider.

Customs & Import Charges

Any customs duties, taxes, or import fees imposed by your country are the responsibility of the customer.

Tracking Information

Tracking details will be provided where available once your order has been dispatched.

Incorrect Address / Failed Delivery

Customers are responsible for providing accurate shipping details. If an order is returned due to incorrect information or failed delivery, a reshipping fee may apply.

Delays

While we aim to meet estimated delivery times, delays may occur due to customs processing, courier disruptions, weather conditions, high demand, or other external factors beyond our control.

Need Help?

For any shipping-related inquiries, please contact us:

Email: info@zenvia.co.za