Privacy policy

Privacy Policy — Zenvia

Zenvia operates this website and store, including all related content, features, products, and services (the “Services”), to provide customers with a seamless and secure shopping experience.

Our store is powered by Shopify, which enables us to deliver these Services.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from our website.

If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to personal information.

Global Privacy Notice

Zenvia operates internationally and processes personal information in accordance with applicable data protection laws, including:

  • The Protection of Personal Information Act (POPIA) — South Africa
  • The General Data Protection Regulation (GDPR), where applicable
  • Other relevant data protection laws

Lawful Basis for Processing

  • To fulfil orders and deliver products (contractual necessity)
  • To comply with legal obligations
  • To improve our services and prevent fraud (legitimate interests)
  • To send marketing communications where permitted (consent or legitimate interests)

Cookies & Analytics

We use cookies and similar technologies to:

  • Operate and maintain our website
  • Remember user preferences
  • Improve performance and user experience

You can manage or disable cookies through your browser settings.

Personal Information We Collect

  • Contact details (name, address, phone number, email)
  • Payment information (processed securely via third-party providers)
  • Account details (login information and preferences)
  • Transaction data (orders, returns, purchases)
  • Communication data (customer support inquiries)
  • Device and usage data (IP address, browser type, site activity)

How We Collect Information

  • Directly from you (orders, forms, account creation)
  • Automatically (cookies and tracking technologies)
  • From service providers (payment processors, analytics tools)
  • From trusted third-party partners

How We Use Your Information

  • Process and fulfil orders
  • Provide customer support
  • Improve your shopping experience
  • Send order updates and notifications
  • Detect and prevent fraud
  • Send marketing communications (you can opt out at any time)

Sharing of Personal Information

  • Shopify and related services
  • Payment processing providers
  • Shipping and logistics partners
  • Marketing and analytics providers
  • Legal or regulatory authorities when required

We do not sell your personal information.

Shopify Relationship

Our store is hosted by Shopify. Shopify processes personal data to provide and improve its services.

For more information:
https://www.shopify.com/legal/privacy

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

Children’s Privacy

Our services are not intended for children. We do not knowingly collect personal information from individuals under the age of 18.

Data Security & Retention

We implement appropriate security measures to protect your personal information.

We retain personal data only as long as necessary for:

  • Providing services
  • Legal compliance
  • Resolving disputes

Your Rights

  • Access your personal data
  • Request correction or updates
  • Request deletion
  • Object to processing
  • Withdraw consent
  • Request data portability

To exercise your rights, please contact us using the details below.

International Data Transfers

Your personal information may be transferred and processed outside your country. We ensure appropriate safeguards are in place to protect your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

Zenvia

Email: info@zenvia.co.za
Phone: 084 475 5645

Address:
33 Umlaas Street
Aerorand
South Africa